1. Terminal ID

2. Terminal's version of the built-in FW

3. Problem description: discrepancy between the expected result and the actual result (expected/actual results)

4. Photo of terminal's installation location

Additionally, if the terminal issue appears in the Omnicomm Online report:

5. Omnicomm Online username

6. The exact date and time when the problem arose

7. Time zone

8. Screenshot of the report highlighting the problem section